User Agreement for ICMarts 

Welcome to ICMarts  (hereinafter referred to as “the Website”). Before registering, using the Website, or purchasing products, please carefully read this User Agreement (hereinafter referred to as “the Agreement”). By registering as a member or using the Website, you acknowledge that you have read, understood, and agreed to comply with all terms and policies outlined in this Agreement. If you do not agree, please stop using the Website immediately.

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1. Membership Registration & Account Management

1.1 Membership Eligibility

 1. You must be at least 18 years old or have parental/guardian consent to register and use the Website.

 2. You must provide accurate, complete, and truthful personal information, such as your name, contact details, and email.

 3. The Website reserves the right to refuse or terminate accounts that do not meet the membership requirements.

1.2 Account Security

 1. Your account and password are personal and confidential. Do not share them with others.

 2. If you notice unauthorized activity on your account, notify customer support immediately.

 3. If your account is compromised due to personal negligence, the Website is not responsible for any resulting loss.

1.3 Account Suspension

 1. The Website reserves the right to suspend or terminate your account if any fraudulent, abusive, or illegal activity is detected.

 2. If you do not log into your account for 180 days, your account may be temporarily suspended.

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2. Shopping & Payment

2.1 Product Information

 1. The Website strives to ensure product descriptions and prices are accurate, but errors or changes may occur due to updates from suppliers.

 2. The Website reserves the right to correct any inaccuracies or cancel orders due to pricing errors.

2.2 Orders & Payments

 1. After placing an order and completing payment, your order will be processed. Please ensure your contact details and shipping address are correct.

 2. The Website is not liable for delays caused by natural disasters, pandemics, or government regulations but will strive to assist customers.

 3. Supported payment methods:

 • Credit/Debit Cards (Visa, MasterCard)

 • E-Wallets (Alipay, WeChat Pay)

 • Bank Transfer

 4. Once payment is successful, you will receive an electronic receipt or confirmation.

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3. Shipping & Delivery

3.1 Shipping Coverage

 1. The Website provides shipping to Macau, Hong Kong, Taiwan, Mainland China, and selected international locations. Please check the Shipping Policy for details.

3.2 Delivery Time

 1. Orders are processed within 1-3 business days. Estimated delivery time:

 • Macau & Hong Kong: 2-5 business days

 • Taiwan & Mainland China: 3-7 business days

 • Other regions: 7-14 business days

 2. Delivery times may be delayed due to holidays, sales events, customs inspections, or force majeure factors.

3.3 Shipping Fees

 1. Orders exceeding a certain amount qualify for free shipping; otherwise, a shipping fee will apply based on your location.

 2. If an incorrect address is provided, additional shipping costs will be the buyer’s responsibility.

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4. Returns, Exchanges & Refunds

4.1 Return & Exchange Policy

 1. To request a return, the following conditions must be met:

 • The product must be unused and in its original packaging (including tags, manuals, and accessories).

 • Returns due to defects or incorrect items will be fully covered by the Website.

 • Returns due to personal preference or size issues will require the customer to cover return shipping costs.

 2. Intimate apparel, sale items, and promotional products are non-returnable.

4.2 Refund Policy

 1. Refunds will be processed via the original payment method and may take 5-10 business days.

 2. If a discount code was used, the refund will exclude the discounted amount.

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5. Membership Benefits & Rewards Program

5.1 Membership Tiers

 1. The Website offers Regular & VIP Memberships. Customers who meet the spending threshold will be upgraded to VIP status, enjoying exclusive discounts, birthday rewards, and loyalty points.

 2. Membership benefits may be revoked for policy violations.

5.2 Referral Program

 1. Members can earn shopping credit by referring new customers who successfully register and make a purchase. Program details are subject to Website announcements.

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6. User Conduct & Restrictions

6.1 Prohibited Actions

Users must not engage in the following:

 1. Posting false, offensive, or illegal content.

 2. Using stolen accounts, credit cards, or payment information.

 3. Abusing discount codes, engaging in fraudulent transactions, or manipulating the system.

 4. Hacking, spreading viruses, or interfering with Website operations.

6.2 Violation Consequences

If a user violates the terms, the Website reserves the right to:

 1. Suspend or terminate the account and revoke membership privileges.

 2. Refuse service and pursue legal action if necessary.

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7. Disclaimer & Liability Limitation

 1. The Website provides services on an “as-is” basis and does not guarantee uninterrupted or error-free operations.

 2. The Website is not responsible for losses due to force majeure events (natural disasters, pandemics, wars, etc.).

 3. Issues caused by third-party services (payment platforms, logistics providers, suppliers, etc.) are the responsibility of those respective parties.

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8. Policy Updates

The Website reserves the right to modify this Agreement at any time. In the event of significant changes, notifications will be sent via email or Website announcements. By continuing to use the Website, you agree to the updated terms.

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ICMarts reserves the final interpretation of this Agreement.