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 Qunmara Shopping Process

 
1. Browse Products
 • Visit the Qunmara official website and browse products using the category menu, search function, or featured recommendations.
 • Click on a product to view detailed information, including size, material, color, price, and customer reviews.
 
2. Select Products & Add to Cart
 • Choose the size, color, and quantity, then click “Add to Cart”.
 • Continue shopping or proceed to checkout by clicking on the shopping cart icon.
 
3. Review Order & Enter Details
 • In the cart, check that the quantity, price, and any discounts are correct.
 • Fill in shipping details (name, phone number, delivery address) and invoice requirements (if applicable).
 
4. Choose Payment Method
 • Credit Card / PayPal (instant payment)
 • E-wallet payments (e.g., Alipay, WeChat Pay)
 • Cash on Delivery (available in select regions)
 • Qunmara store credit / discount coupons (if applicable)
 
5. Confirm Order & Payment
 • Review all details carefully and click “Confirm Payment”.
 • After successful payment, an order confirmation email/SMS will be sent.
 
6. Order Processing & Shipping
 • Processing time: Typically 1-2 business days (may take longer during promotions).
 • Once shipped, customers will receive a shipping confirmation email with a tracking number.
 • Track your order status under “My Account > Order History”.
 
7. Receive Order & Leave a Review
 • Estimated delivery time: 3-7 business days, depending on location.
 • After receiving your order, check the items and leave a product review to share your experience.
 
 8. Return & Exchange (If Needed)
 • If there is an issue with the order (e.g., defective or incorrect item), customers can request a return/exchange within 7 days (refer to the Return & Exchange Policy for details).
 
9. Contact Customer Support
 • Email: [email protected]
 • Phone: +61 0448068787(Mon-Fri, 10:00 AM - 6:00 PM)
 • Live Chat: Available on the website / Instagram / Facebook
 
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