中文
english
澳門/Mo
香港/HK
Qunmara Shipping & Payment Inquiry
1. Shipping Services
Shipping Regions
• Qunmara provides international shipping to major regions, including Asia, Europe, and North America.
• Available shipping countries can be checked at the checkout page by selecting the destination country.
Shipping Methods & Delivery Time
Shipping Method Estimated Delivery Time Shipping Fee
Standard Shipping 5-10 business days Calculated by region
Express Shipping 2-5 business days Calculated by region
Expedited Shipping (DHL/FedEx) 1-3 business days Calculated by region
• Delivery times are estimates only and may be delayed due to holidays, weather, or customs clearance.
• Once the order is shipped, customers will receive an Email/SMS notification with a tracking number.
Shipping Fees
• Shipping costs are calculated based on destination, package weight, and selected shipping method and will be displayed at checkout.
• Free shipping is available for orders exceeding a certain amount (refer to the website for promotions).
Customs & Duties
• International orders may be subject to import duties and taxes, determined by local customs authorities.
• Customers are responsible for any customs fees imposed by their country.
• If an order is rejected due to customs fees, Qunmara will not provide refunds or compensation.
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2. Payment Methods
Accepted Payment Methods
Payment Method Description
Credit Card Visa / Mastercard / American Express / JCB
PayPal Fast checkout, supports international payments
E-wallet Payments Alipay / WeChat Pay / Apple Pay
Cash on Delivery Available in select regions (check at checkout)
Qunmara Store Credit Customers can use accumulated store credit for discounts
Promo Codes / Discount Coupons Can be applied at checkout
Currency & Exchange Rates
• All transactions are processed in local currency or USD, depending on the country.
• Credit card payments are converted based on the issuing bank’s exchange rate, and slight variations may occur.
Secure Payment Processing
• Qunmara uses SSL encryption technology to ensure transaction security.
• We do not store customer credit card details; all payments are processed through trusted third-party payment gateways.
3. Order & Tracking Inquiry
How to Check Your Order Status?
1. Log in to your account > Click “My Orders”.
2. Select the order you want to check to view order processing progress.
3. If the order has been shipped, a tracking number will be provided.
How to Track Your Shipment?
1. Once the order is shipped, customers will receive a shipping confirmation Email/SMS.
2. Click on the tracking number to check the delivery status on the courier’s website.
3. If there are any issues, contact Qunmara Customer Support for assistance.
Common Order Statuses Explained
Status Description
Processing Order has been placed and is being processed
Shipped Order has left the warehouse and is in transit
Out for Delivery The package has reached the local delivery center
Delivered Order has been successfully delivered
Delivery Exception Possible delays due to address issues or logistics disruptions
What If My Order Is Delayed?
• If delivery takes longer than expected, check the latest tracking updates on the courier’s website.
• If no updates are available for an extended period, please contact Qunmara Customer Support for further assistance.
4. Contact Customer Support
Email: [email protected]
Customer Hotline: +61 0448068787 (Mon-Fri, 10:00 AM - 6:00 PM)
Live Chat: Available on the website / Instagram / Facebook
