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 Qunmara Complaints & Suggestions

 
At Qunmara, we highly value customer feedback and are committed to providing the best shopping experience. If you have any complaints or suggestions regarding our products or services, please reach out to us using the methods below, and we will address your concerns as quickly as possible.
 
⸻
 
1. Complaint Handling Process
 
✅ Applicable Issues
 • Order processing issues (delayed shipments, incorrect items, missing items, etc.)
 • Product quality issues (defects, damage, discrepancies from description, etc.)
 • Shipping issues (lost packages, transit damage, late deliveries, etc.)
 • Payment or refund concerns
 • Any other unsatisfactory shopping experiences
 
✅ How to Submit a Complaint
Customer Hotline: +61 0448068787 (Mon-Fri, 10:00 AM - 6:00 PM)
 Live Chat: Available on our website / Instagram / Facebook
 
When submitting a complaint, please provide the following details:
 1. Order number (if applicable)
 2. Issue description (please provide a detailed explanation)
 3. Relevant photos or videos (for defective products or shipping damage, please attach images)
 4. Your contact details (email or phone number for follow-up communication)
 
✅ Response Time
 • Our customer service team will respond to your complaint within 1-2 business days with a proposed solution.
 • Complex issues may require further investigation, with a maximum resolution time of 7 business days.
 
✅ Possible Resolutions
 • Refund or replacement (depending on the situation)
 • Additional compensation or discount offers
 • Logistics issue coordination and follow-up
 
⸻
 
 2. Submitting Suggestions
 
We welcome all customer suggestions that help us improve our products and services.
 
✅ Areas for Suggestions
 • Product design and quality improvements
 • Website functionality and user experience
 • Promotions and membership benefits
 • Logistics and delivery services
 • Any other recommendations for better service
 
✅ How to Submit Suggestions
Live Chat: Available on our website / Instagram / Facebook
Customer Surveys (we periodically conduct feedback surveys—check our website for updates)
 
✅ How We Handle Suggestions
 • We regularly review all customer suggestions and incorporate valuable feedback into our improvement plans.
 • If your suggestion is implemented, you may receive a shopping discount, promo code, or membership points as a reward!
 
⸻
 
3. Our Commitment
 
 Quick Response: Ensuring all complaints and suggestions are addressed promptly.
 Fair Handling: Treating every customer’s feedback with respect and consideration.
 Continuous Improvement: Using customer feedback to enhance our products and services.
 
 
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