Frequently Asked Questions (FAQ)

1. Q: Are the products exactly the same as shown in the pictures?

A:

All product photos on our website are taken from the actual items. We carefully adjust the colors of both the homepage images and product photos to match the real products as closely as possible.

However, due to differences in lighting conditions and display settings on different devices or monitors, slight color variations may occur. If you cannot accept any color difference, please consider this carefully before making a purchase.

Color differences cannot be used as a reason for negative feedback, complaints, returns, or exchanges.

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2. Q: The item showed as available earlier. Why is it out of stock when I try to pay? If I add an item to the cart, does it mean the item is reserved for me?

A:

Some products have limited stock and may sell out quickly. Adding an item to your shopping cart does not reserve it. The order is only confirmed once the payment has been successfully completed.

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3. Q: What should I do if the quantity is incorrect or the item is damaged?

A:

We recommend checking the package upon delivery. If you find any missing items or damaged products, please contact us immediately so we can assist you as soon as possible.

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4. Q: I see that my order has already been shipped. Can I change the delivery address?

A:

We are sorry, but once an order has been shipped, the delivery address cannot be modified.

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5. Q: How do I choose the correct size for YY?

A:

You should first measure your body measurements accurately. Then refer to the size chart provided on our website to find the corresponding size.

If you still have questions, please contact our online customer service. We will be happy to assist you.

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6. Q: Can I return or exchange the product if I am not satisfied?

A:

If the return or exchange is caused by shipping mistakes or product quality issues (such as damage or defects covered under garment quality standards), we will cover the return shipping cost.

If the size selected by the customer does not fit, the item may be returned or exchanged provided that:

• The product tags remain intact

• The item has not been worn or washed

• The item is still in resellable condition

In such cases, the return shipping cost will be borne by the customer.

For returns due to personal reasons (such as style preference, color preference, or change of mind), the item may also be returned or exchanged under the same conditions mentioned above, and the shipping cost will be the customer’s responsibility.

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Important Notice

For hygiene reasons, underwear and panties cannot be returned or exchanged unless there is a quality issue.