中文
english
澳門高士德
澳門/Mo
香港/HK
Qunmara After-Sales Process
1. Request for Return or Exchange
• Timeframe: Customers must request a return or exchange within 7 days of receiving the order. Late requests will not be accepted.
• Eligibility: Items must be unworn, unwashed, undamaged, and returned with all original packaging, tags, and labels.
• How to Apply:
1. Log in to your account > Go to Order Management > Select Request Return/Exchange.
2. Provide the reason for return and upload photos of the item (for defective products, photos are required).
3. Choose Return or Exchange and submit the request.
2. Review & Approval
• Processing Time: Requests will be reviewed within 1-2 business days.
• Approval Status:
• Approved: Customers will receive return instructions (including return address and shipping details).
• Rejected: If the request does not meet return criteria, customer service will provide an explanation.
3. Return Shipping
• Return Method: Ship the item back using the designated courier service to the return address provided by customer support.
• Return Deadline: Items must be shipped back within 3 days of approval, and customers should provide the tracking number to customer service.
• Shipping Fees:
• Quality issues / Wrong item sent: Qunmara will cover the return shipping cost.
• Customer-initiated returns (e.g., size not suitable, change of mind): Customers are responsible for return shipping costs.
4. Refund & Exchange Processing
• Refunds:
• Once the returned item is received and inspected, the refund will be processed within 7-10 business days via the original payment method.
• Any store credits or discount coupons used will not be refunded.
• Exchanges:
• Once the returned item is received and verified, the replacement item will be shipped within 3-5 business days, and the tracking number will be provided.
5. Cases Where Returns/Exchanges Are Not Accepted
Returns or exchanges will not be accepted in the following cases:
• Items show signs of wear, washing, damage, or odor and cannot be resold.
• Lingerie and intimate wear cannot be returned unless there is a quality defect due to hygiene reasons.
• Missing accessories, tags, labels, or original packaging.
• The returned item does not match the request details.
6. Contact Customer Support
For any inquiries, please contact Qunmara Customer Support:
Email: [email protected]
Customer Hotline: +61 0448068787 (Mon-Fri, 10:00 AM - 6:00 PM)
Live Chat: Available on website / Instagram / Facebook
